Being accredited demonstrates through an independent external peer assessment, that the organisation has achieved a high level of performance in relation to the quality delivery of care and accomplishment of the standards.
Our national Best Care Strategic Quality and Safety Framework (Best Care Framework) provides guidance for all involved with Silver Chain to achieve the Best Care experience for our clients and consumers.
Nationally recognised accreditations
Aged Care Quality Standards
The 8 Aged Care Quality Standards are:
Standard 1. Consumer dignity and choice
I am treated with dignity and respect and can maintain my identity. I can make informed choices about my care and services and live the life I choose.
Standard 2. Ongoing assessment and planning with consumers
I am a partner in ongoing assessment and planning that helps me get the care and services I need for my health and wellbeing.
Standard 3. Personal and clinical care
I get personal care, clinical care, or both, that is safe and right for me.
Standard 4. Services and support for daily living
I get the services and supports for daily living that are important for my health and wellbeing and that enable me to do the things I want to do.
Standard 5. Our service environment
I feel I belong and am safe and comfortable in the service environment.
Standard 6. Feedback and complaints
I feel safe and am encouraged and supported to give feedback and make complaints. I am engaged in processes to address my feedback and complaints and appropriate action is taken.
Standard 7. Human resources
I get quality care and services when I need them from people who are knowledgeable, capable and caring.
Standard 8. Organisational governance
I am confident the organisation is well run. I can partner in improving the delivery of care and services.