A new virtual care home monitoring program for COVID-positive South Australians is providing clinical assessments and support for people who have medium to high risk symptoms from COVID-19. 

RDNS Silverchain is proud to support the South Australian Government in delivering the COVID Home Telephone Monitoring Program.

After an initial clinical and wellbeing assessment, COVID-positive patients can be referred to the program to receive daily monitoring on their health and wellbeing status and ensure any deterioration in condition is picked up and managed. 

Dale, an RDNS Silverchain Health Navigator, said the team makes regular contact with patients, assesses their symptoms and how they are managing at home, and escalates their needs as required. 

“Patients have told me they feel reassured when they speak to our nurses, and they know they can also contact us directly if they have a question outside of the regular calls,” Dale said.

“As well as the physical health checks we do on each call, many patients tell me they appreciate having someone to talk to, particularly if they live alone.”

For more than 125 years, RDNS Silverchain has provided high-quality, safe health and aged care services to multiple generations of South Australians, supported by more than 1,000 employees across the state. RDNS Silverchain has been part of not-for-profit Silverchain Group since 2011.

CEO Dale Fisher said RDNS Silverchain is privileged to support the South Australian community during this challenging time.

“We built this national service in order to support people in the community no matter where they live. Our expertise in delivering remote monitoring services means we are well equipped to support South Australians,” Ms Fisher said. 

“The COVID Home Telephone Monitoring Program can help South Australian patients remain safely at home, and the feedback we have had from participants has been overwhelmingly positive.

“We are pleased to be supporting hundreds of COVID-positive Australians daily to help keep people well and reduce the burden on our hospital system. 

“As Australia’s largest in-home complex health and aged care provider, RDNS Silverchain and Silverchain Group can deliver comprehensive, compassionate care in the home or remotely, so Australians can confidently live the lives they choose.”