The Australian Government is introducing more changes to Home Care Packages in February 2017. So what do these changes mean for you?
What’s changing with Home Care Packages in February?
From 27 February 2017, funding for a Home Care Package will follow the consumer. There will also be a new consistent approach to access through the national My Aged Care gateway, resulting in the fairer distribution of Home Care Packages based on specific needs and circumstances.
These changes mean you can:
Choose who provides your care.
Be prioritised for care based on your individual needs and circumstances.
What is not changing?
Existing home care clients will continue to receive services at their current package level.
There will be no changes to current fee and income testing arrangements.
Claims and payments will still be made through the Department of Human Services Aged Care Payment System.
Packages will continue to be delivered on a Consumer Directed Care basis.
Your rights, including personal privacy, being treated with dignity and respect and being involved in decisions that affect you.
What do I need to do?
If you are happy with your service provider you don’t need to do anything. However, if you are not satisfied and would like to change to a new service provider, you have the choice, flexibility and control to do so from the 27 February 2017.
If you are currently receiving HACC services and are on a waiting list for a Home Care Package, you can choose Silver Chain when a package becomes available.
Have any feedback or queries about your home care services?
We’re always looking for ways to improve and we value your feedback. You have choice and control over your care – if you feel something is missing from your Home Care Package, let us know. Contact us on (08) 9242 0242 and ask to speak to your dedicated Care Coordinator.