Our policy deals with issues relating to malpractice, misconduct, internal controls and conflicts of interest to ensure compliance with applicable laws and Silverchain's values.
Our Whistleblower policy is designed to support individuals who report concerns about misconduct or breaches of applicable laws, including the Aged Care Act and Corporations Act.
This policy outlines:
- How disclosures can be made.
- Who can make a disclosure.
- The protections available to whistleblowers.
- Our commitment to fair and confidential handling of all reports.
Complaints, compliments and suggestions
We encourage you to provide us with regular and ongoing feedback, as it helps us improve the quality of our service.
Safety and quality
Our rigorous safety and quality protocols ensure you receive the Best Care, every time.
Charter of Aged Care Rights
We uphold the Charter of Aged Care Rights, ensuring dignity, respect, and high quality care for every individual.
Best Care
Best Care is more than a goal, it is our promise. We are committed to providing you with a safe, personalised, connected, and effective care experience.