A message from our Board Chair and CEO

For each of us, the year 2020 was like no other.

The global COVID-19 pandemic re-framed many aspects of our society and the ways we live, resulting in unforeseeable and seismic changes for the people we love and care for, our workplaces and communities, and the health, community and aged care sectors across the world.

The pandemic has tested us all.

Silver Chain’s work continued unabated and we rose to the challenge magnificently, operating seamlessly and safely by continuing our dedication to clinical expertise, committing to best practice protocols and standards in infection prevention, training and supporting our workforce to operate in COVID-safe ways and continuing our service offerings; and prioritising communication.

During a highly dynamic environment, the pandemic proved our agility in order to meet the needs of our staff, clients, partners and communities. Our service continuity was unaffected, we upgraded our infrastructure and continued to advocate for human rights and dignity.

Silver Chain specialises in making complex care simple and convenient. In 2020, our 4,450 employees provided more than 3,516,991 occasions of service for 106,412 clients across Australia, the highest numbers in our history.

In a difficult year, Silver Chain staff and volunteers continued to make us proud, demonstrating unwavering grace under pressure. Their expert care, connectedness and humanity have been exemplary. Our clients were open to new ways of treatment and support, taking up virtual appointments and other modifications to our services with enthusiasm and trust.

And the support of our commercial, government and community partners has never been stronger.

Wherever you are in our community, we offer our heartfelt thanks. The changes that we implemented during 2020 have brought many benefits to our ways of working. We will harness all we learned during our experiences of COVID-19 and build on that momentum. We look forward to creating a future of care in the home.

Silver Chain will further evolve into an organisation characterised by optimism and hope, leveraging our strengths and supporting each other and our clients with respect, skill and compassion.

Welcome to our digital Annual Reports.

The Annual Report includes Group-wide achievements, highlights from individual services and teams, and a financial summary. Year in review is accessible on any device including desktop computer, laptop, tablet or smartphone.