At Silverchain your safety and wellbeing are the heart of everything we do.
We have a rigorous safety measures and protocols in place to ensure you receive the best possible care, every time. We understand that receiving care in the home should feel comfortable and safe, so we’ve developed a comprehensive approach to ensuring a high quality care experience.
Our care teams always take a proactive approach and are constantly looking for ways minimise risks and prevent harm. We do this in several ways:
- Personalised care plans
We tailor your care experience ensuring all your needs and preferences, consideration of your health conditions and living environment. This means your care is not only effective but also safe. - Regular reviews
We don’t just create a plan and leave it. We regularly check in with you, review your care, and adjust as needed to keep you safe and comfortable. - Open communication
We empower you to share any concerns you have with us. Your feedback is valuable, and we’re always here to listen and take action to improve your care experience. - National Consumer Advisory Body
We work closely with people who are our consumer representatives who contribute to the planning, implementation, and evaluation of our services. - Open disclosure
We are committed to delivering a high quality care experience. We recognise however there may be times when care may not go as planned. We will talk to you and family/carer openly about what happened so that we can work together to improve the care experience.
We welcome your feedback
We value your feedback and are committed to resolving your complaints and concerns. All compliments, complaints, and suggestions are an opportunity for us to improve and enhance our care.
If you feel comfortable in doing so in person, please speak to the person coordinating your care and services in the first instance.
If you prefer to submit your compliment, complaint, or suggestion in writing, you can contact us via our online form or email us at feedbackandcomplaints@silverchain.org.au Your safety is our top priority. Our compassionate and dedicated care teams are committed to providing you with the highest quality care in the comfort of your own home, so you can focus on your health and wellbeing.
About us
Silverchain Group has a rich history as pioneers, innovators, and leaders of care in the home.
National accreditation
Our dual accreditations in health and aged care means the care we provide is expected to meet the same standards as a hospital or residential aged care facility.
Your rights and responsibilities
We value and empower you to exercise your rights to ensure a safe and positive care experience with Silverchain.
In home aged care services
From a little support at home to regular nursing care.
Allied Health Services
Support to restore, maintain and improve your wellbeing at home.
Nursing Services
Tailored care to help manage and support your health care needs.
National Consumer Advisory Body
We partner with our consumers to make sure we are listening and responding to the needs of our community. View this page to find out how to get involved.
National Consumer Advisory Body
We partner with our consumers to make sure we are listening and responding to the needs of our community. View this page to find out how to get involved.