Best Care

At Silverchain, Best Care is a high quality care experience that is safe, personal, connected and effective.

Everyone at Silverchain, from our care teams to leadership, play a vital role in delivering Best Care. It’s a team effort.  We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility. 

Best Care is enshrined in our national safety and quality framework and is underpinned by continuous investment in training and development for our care teams. We aim to empower our care teams to deliver new and innovative ways to deliver the Best Care for our clients and maintain our commitment to excellence.  

Four pillars of our Best Care clinical governance

• Safe
  We ensure your physical and emotional safety, respecting your needs and creating a secure environment.  
• Personal
  Your care is tailored to your preferences and cultural background. We value your dignity and respect your individuality.  
• Connected
  We collaborate with your care team, ensuring everyone is informed and working together to meet your needs.  
• Effective
  We deliver the right care, at the right time, using best practice to ensure the best possible outcomes for your health and wellbeing.

Our promise to you

At Silverchain, Best Care is more than just a goal; it’s our promise. We are committed to providing you with a safe, personalised, connected, and effective care experience.