At Silverchain, Best Care is a high quality care experience that is safe, personal, connected and effective.
Everyone at Silverchain, from our care teams to leadership, play a vital role in delivering Best Care. It’s a team effort. We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.
Best Care is enshrined in our national safety and quality framework and is underpinned by continuous investment in training and development for our care teams. We aim to empower our care teams to deliver new and innovative ways to deliver the Best Care for our clients and maintain our commitment to excellence.
Four pillars of our Best Care clinical governance
- Safe
We ensure your physical and emotional safety, respecting your needs and creating a secure environment. - Personal
Your care is tailored to your preferences and cultural background. We value your dignity and respect your individuality. - Connected
We collaborate with your care team, ensuring everyone is informed and working together to meet your needs. - Effective
We deliver the right care, at the right time, using best practice to ensure the best possible outcomes for your health and wellbeing.
Our promise to you
At Silverchain, Best Care is more than just a goal; it’s our promise. We are committed to providing you with a safe, personalised, connected, and effective care experience.
Safety and quality
Our rigorous safety and quality protocols ensure you receive the Best Care, every time.
National accreditation
Our dual accreditations in health and aged care means the care we provide is expected to meet the same standards as a hospital or residential aged care facility
Charter of Aged Care Rights
We uphold the Charter of Aged Care Rights, ensuring dignity, respect, and high quality care for every individual.
Your rights and responsibilities
We value and empower you to exercise your rights to ensure a safe and positive care experience with Silverchain.
In home aged care services
From a little support at home to regular nursing care.
Allied Health Services
Support to restore, maintain and improve your wellbeing at home.
Nursing Services
Tailored care to help manage and support your health care needs.
Discover our story
Learn about Silverchain's rich history and our commitment to providing quality care for Australians in their homes.
Best Care beyond borders
For Henri and Kaye Le'Fevre, a couple in their 80s from Perth, the prospect of visiting their daughter Nicole on Queensland’s Sunshine Coast was a source of joy and anticipation. However, their declining health raised concerns about their ability to undertake the lengthy journey from Perth, casting doubt over their long awaited reunion.
