Universal Access

We welcome people from all walks of life. We believe everyone deserves the right to be cared for at home, or in a safe place if home isn't possible.   

We value diversity and inclusion at Silverchain because it fosters a culture of innovation, problem solving and enhances the quality of our services. 

Our goal at Silverchain is to make sure everyone has equal access to health care, and aged care services that meet their needs. 

We tailor our services to meet the unique needs of people from all backgrounds, including those with disability and culturally and linguistically diverse communities. We understand that for care to be accessible we need to address barriers by providing flexible and responsive care that responds to each person’s unique circumstances. This can include: 

• Making reasonable adjustments.
• Providing language support and interpreting services.
• Ensuring that our communications are clear and accessible.

How we will deliver Universal Access

We want to make sure everyone has the information and support they need to make an informed decision about their care. To do this, we work closely with the communities we serve. This helps us understand what people need and how we can improve health care for everyone, no matter what their background is. 

Work for us

We encourage people from culturally and linguistically diverse communities and people with disabilities to join our team.  If you are interested in a career with us, head to our careers page. 

Access to health care

Our commitment to Universal Access goes beyond following rules and laws; it is at the heart of everything we do at Silverchain to improve our practices to create a better home care system for all Australians.

Partnerships  

We’re a proud member of the Australian Network on Disability. by working with other members, we’re learning how make our services more accessible for everyone. This means making sure our buildings, policies, and practices work for people with different abilities. We want everyone to get the quality of care they deserve.

Commitment to learning and growth in universal access

We acknowledge that providing accessible care to our diverse communities is an ongoing journey, and we are committed to:

• Learning directly from people with disabilities and people from different cultural communities about their care experiences, needs and preferences.
• Educating our care teams about disability awaeness and competence.
• Supporting self determination and choice in care decisions.
• Building cultural communication skills.
• Ensuring our workforce reflects the diversity of the communities we serve.