Please help us keep everyone safe

We are asking all our clients to work with us to help keep our community safe, by telling us if:

  1. You have been in contact with someone who has COVID-19, or who thinks that they might have COVID-19, since your last in-home or clinic visit
  2. You have become unwell and think this could be related to being in contact with someone who has COVID-19, or thinks that they might have COVID-19
  3. You have recently been overseas or interstate and are required to self-isolate for 14 days.

Silver Chain staff are screening our clients for COVID-19 signs and symptoms and will refer our clients for further screening and/or testing if required.

National Coronavirus Helpline

You can contact the National Coronavirus Helpline for information on coronavirus 24 hours a day, seven days a week on 1800 020 080.

Coronavirus Australia app

You can check symptoms and get notified when urgent information and updates are published by the Australian Government through the Coronavirus Australia app.

Download the app

How to stay safe

To protect yourself and others, please follow the Australian Government Department of Health’s advice to practice good hygiene and social distancing to prevent the spread of this virus:

  • Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or a hand dryer.
  • Avoid touching your eyes, nose or mouth.
  • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow.
  • Continue healthy habits: exercise, drink water, get plenty of sleep.
  • Use alcohol-based hand sanitisers with over 60 per cent alcohol.
  • Clean and disinfect surfaces.
  • Keep 1.5 metres between you and other people whenever possible.
  • Do not touch other people, especially older people and people with existing health conditions.
  • Avoid public gatherings.
  • Stay at home unless you are going to work or education, shopping for essential supplies, going out for personal exercise, or attending medical appointments. This is especially important for people over the age of 70, those over 60 years who have existing health concerns and Aboriginal and Torres Strait Islander people over the age of 50 who have existing health concerns.

Silver Chain direct care workers will practice social distancing where possible. In many cases our front-line health and aged care workers will need to be in close physical contact with our clients to deliver best care. Our staff are trained in infection prevention measures to keep our clients, family members and staff safe while delivering care.

If you have any questions about Silver Chain’s approach to infection prevention or maintaining social distancing please contact us at

Using surgical masks

Some of our clients and family members are asking for their Silver Chain care providers to wear a surgical mask, regardless of whether a client has or is suspected to have an infectious disease.

As you may be aware, there is strong international demand for surgical masks and the Australian Government has requested that all health providers limit their use to specific circumstances where there is an increased likelihood of transmitting an infectious disease.

Silver Chain has infection prevention and control policies and protocols in place, including when and how personal protective equipment (PPE) is to be worn such as face masks, gloves, gowns and eye protection. Staff are trained in these practices and monitored to ensure that the practices are followed. Silver Chain’s policies align with the government’s clinical guidelines.

If a client requests that a staff member regularly wear a mask (outside of standard and transmission-based precaution requirements where the use of a surgical mask is required), the issue will be raised with the relevant manager who will consider the request based on the client's individual circumstances and ongoing requirements.

In addition, Silver Chain will follow state regulations on use of face masks while at work.

If you have any questions about Silver Chain’s approach to infection prevention or maintaining social distancing please contact us at