Support at Home Glossary

To receive aged care funding, you need to complete an assessment with My Aged Care to see if you're eligible. An assessor will visit you at home to understand your needs and the services you require.

This is a member of the My Aged Care (MAC) team that can provide detailed information about aged care services, eligibility, assessments and how much it costs. Find out more at Services Australia.

Any equipment or product to help you do your everyday activities. It can include mobility equipment like walking sticks and wheelchairs, toileting devices like bedpans, or items to help you eat like modified cutlery.

This is an amount of funding through Support at Home to help you purchase products, equipment and home modifications to meet your assessed needs.

Your Care Partner will work with you to identify any changes to your safety and wellbeing that might impact your needs. They will then adjust your Care Plan accordingly.

There are eight levels of funding you can receive under Support at Home which are called classifications. Your will be allocated a budget based on your classification. 

A Contribution Rate is what the Australian Government asks that you pay towards the cost of your aged care services, if you can afford to do so. It is also counted as part of your total Support at Home Budget. to the cost of your Support at Home funding. You will be asked to do contribute if you can afford to do so. Your Contribution Rate is determined by Services Australia based on an assessment of your income and assets, and the type of services you receive.

Once you've been assessed as eligible and allocated a Support at Home classification, you will join the Australian Government priority system (waitlist) to receive your funding. This is based on the priority rating from your assessment.

Free sign language interpreting and captioning support for older people who are deaf, deafblind, or hard of hearing. Visit the Department of Health and Aged Care for more information. 

During your aged care assessment with My Aged Care (MAC), your assessor develops a Support Plan for you based on your needs and goals. If your situation, needs, or goals change, or you believe you need additional or different services, you can ask for a review. This might lead to changes in your Support Plan or a need for a re-assessment.

Your Support Plan is developed during your aged care assessment with My Aged Care (MAC). It outlines your needs and goals, your Support at Home classification and the services you're eligible to receive.