People

We aim to provide meaningful careers, a great place to work, and to maintain a strong connection with our people. We understand that our approach to people is fundamental to being leaders in health and aged community care.

Our people are independent and adaptive, reflective of our mobile and dispersed workforce with more than 3,000 of our employees working largely in clients’ homes or in community clinics.

In 2021-22, we continued to invest in our people and build upon Silverchain’s strong workplace culture.

At Silverchain, our world-class clinicians and accomplished care experts are united by a common purpose: our clients’ health and wellbeing.

• We advocate for home care as a human right.
• We embrace people from all walks of life.
• We champion dignity, choice and independence.
• We focus on care that keeps you connected to your community.
• We care for the things our clients care about.
• We lead future advancements in home care.

In 2021-22, more than 210 online education courses were made available to employees, through Silverchain’s online Learning Centre. These courses, offered in partnership with universities and other industry organisations, allowed employees to develop their capability and maintain compliance with industry requirements and best practice.

Courses covered a range of topics including infection prevention and control, dementia, community impact and inclusion, reporting requirements and safety courses, and leadership development.

As the leading provider of in-home care, we also upgraded our systems to support and improve the safety of our employees when they are working in the community.

As part of our lone worker safety program, we introduced the Duress alarm platform in March 2022, as an extra layer of protection to existing tools, processes and procedures. The Duress alarm platform enables frontline employees working alone to raise a call for help from emergency services, if they are faced with a threatening situation but their circumstances mean they are unable to make the call themselves.

We also continued to provide our employees with new tools and resources they can self-select to support their wellbeing. In 2021-22, we partnered with Altius Group to provide an online platform to empower selfcare and wellbeing, including health information and evidenced based articles, the ability to measure and track health, and easy ways to schedule appointments with our Employee Assistance Program.

Since the launch of the AltiusLife app in mid-2022, employees have accessed the Intranet portal more than 2,980 times.

Go back to Achievements page or, read on: Best Care