In an Australian first for home care, Silverchain, together with Talius (ASX: TAL), will pilot the AI-powered conversational virtual assistant, CuriousThing, to transform appointment scheduling to deliver a more efficient and responsive care experience in the home.
Developed specifically for Australia’s in home care sector, Australia’s leading health technology solutions company, Talius, will pilot CuriousThing to a select group of Silverchain’s home care clients in Western Australia in June. The virtual assistant will make proactive outbound calls to confirm, reschedule or postpone visits from Silverchain’s care teams.
The pilot has been co-designed to reflect the needs and preferences of Silverchain’s clients, their families, and carers. It marks a key milestone in Silverchain’s longstanding partnership with Talius and is a flagship project, demonstrating Silverchain’s commitment to pioneering new and emerging technology to create a better home care system for all Australians.
Silverchain’s Executive Director, Research & Innovation, Tamra Bridges said the pilot is designed to improve the client’s care experience at Silverchain by resolving common client concerns around the scheduling and communication of their appointments.
“This pilot is about using AI in an innovative way that puts people receiving care in the home in control of their care, while simultaneously freeing up our teams to focus on what matters most – providing the best care, to every person, every time,” Ms Bridges said.
“We’re proud to partner with Talius on this new and exciting project. Their experience developing health care technology complements our deep understanding of home care delivery. It marks a significant advancement in virtual care, setting a new standard for delivering care in the home.”
Talius CEO, Graham Russell said the partnership builds on a shared commitment to innovate in human-centred and scalable ways.
“We’re proud to partner with Silverchain as they continue to pioneer new and innovative ways to advance Australia’s home care sector,” Mr Russell said.
“Our AI voice assistant demonstrates how technology can support independence and safety for older Australians. By making everyday processes smarter and more responsive, we’re helping Silverchain’s clients live well at home, for longer.”
The initial pilot will run for three months with outcomes to inform a potential national rollout across Silverchain’s aged care services. It has been supported through the ongoing generosity of Silverchain Foundation donors, to support the future of care, together.
Read more about Silverchain's Research & Innovation work here.
