We are here to assist you every step of the way.

At Silverchain Private Care, we understand that everyone’s health and wellbeing is unique. That's why we offer personalised and comprehensive in home care services designed to meet your needs today, and tomorrow. 

The steps below describe what you can expect when you make the call to talk to our team today.

To find out how to get started, call our Contact Centre on 1300 771 872 or complete our enquiry form today.



Step 1

Initial assessment

Call us or email us via our website to let us know about your care needs. One of our clinical care managers will contact you to make a free, no obligation appointment to visit you at home. At our first visit we will talk with you and make an assessment about your care needs, considering your circumstances, and your preferences.



Step 1

Initial assessment

Call us or email us via our website to let us know about your care needs. One of our clinical care managers will contact you to make a free, no obligation appointment to visit you at home. At our first visit we will talk with you and make an assessment about your care needs, considering your circumstances, and your preferences.



Step 2

Personalised care plan

Working with you, our Clinical Care Manager will develop a personalised Care Plan. This plan outlines the type and frequency of care you need. We will go through this with you to make sure you feel it is right for you.

Step 2

Personalised care plan

Working with you, our Clinical Care Manager will develop a personalised Care Plan. This plan outlines the type and frequency of care you need. We will go through this with you to make sure you feel it is right for you.

Step 3

Care Management

We can schedule care for you daily, weekly or occasionally, and you can increase or decrease your services whenever you need. You can also place your service on hold for holidays or when your family visits.


Step 3

Care Management

We can schedule care for you daily, weekly or occasionally, and you can increase or decrease your services whenever you need. You can also place your service on hold for holidays or when your family visits.


Step 4

We come to where you need us

Our services can be provided to you at your home, a holiday destination, residential facility or even when you may be visiting family and friends.

Step 4

We come to where you need us

Our services can be provided to you at your home, a holiday destination, residential facility or even when you may be visiting family and friends.

Step 5

Continuous monitoring and support

Our clinical care managers will conduct regular assessments to ensure your Care Plan remains effective, and is adjusted when needed.

We can also keep your family, GP or health specialists, informed and involved in your care journey, if you wish.


Step 5

Continuous monitoring and support

Our clinical care managers will conduct regular assessments to ensure your Care Plan remains effective, and is adjusted when needed.

We can also keep your family, GP or health specialists, informed and involved in your care journey, if you wish.


Step 6

Quality assurance

We uphold the highest quality of care by adhering to both national health and aged care standards, and we always welcome your feedback because we continually strive to improve our services to meet your changing needs.


Step 6

Quality assurance

We uphold the highest quality of care by adhering to both national health and aged care standards, and we always welcome your feedback because we continually strive to improve our services to meet your changing needs.