Our Reconciliation Action Plan and the ongoing work of Silverchain, questions how we can make reconciliation part of everything we do in order to create a just, equitable and reconciled nation.

Silverchain Group acknowledges the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.

We are committed to working in partnership with Aboriginal and Torres Strait Islander peoples to enhance understanding among our staff, and to create mutually beneficial opportunities with the communities in which we live and operate.

Our Reconciliation Action Plan

Silverchain Group’s Innovate Reconciliation Action Plan (RAP) 2022-2024 marks an important moment in our 130 year history. While we have made some progress over the past three years with our two Reflect stage RAPs, we know we can engage even more meaningfully with the communities we serve, given our presence in our clients’ homes and their communities as a trusted provider of complete health and aged care services.  


For close to 130 years as a not-for-profit organisation, Silverchain Group has provided quality home care services to multiple generations of Australians, and today our 105,000 clients are supported by more than 4,400 employees across the country. Our aspiration is to create a better home care system for all Australians. 


Our Innovate RAP gives us the opportunity to build towards this aspiration by improving the delivery of services in the community and building stronger relationships with Aboriginal and Torres Strait Islander peoples.  


We recognise the disparities Aboriginal and Torres Strait Islander people face in health, wellbeing, social and economic equality within Australia. Only through working in partnership together can we contribute to a fair and equitable health care system for all.  


Our human rights-based philosophy protects our clients’ autonomy and supports their ability to make their own care choices. This is reflected in our RAP artwork by Kaurna and Narungga artist Charmaine Mumbulla. The three connected circles on the right edge of the artwork bring to life our commitment to Health. Human. Home. and reminds us of our individual and collective responsibilities of respect, dignity and healing for Australia’s First Nations people.  


Our vision for reconciliation is a fair and just health care system embedded in social justice for Aboriginal and Torres Strait Islander people and communities, in the pursuit of health equality and a united Australia. We are committed to delivering on the actions in this RAP and will continue to be guided by our First Nations communities.  


Dale Fisher 
Chief Executive 



Innovate RAP 2022-2024 artwork by Charmaine Mumbulla 

Our Innovate Reconciliation Action Plan artwork was created by artist, Charmaine Mumbulla from Mumbulla Creative. She has beautifully shared her creative interpretation of Silverchain’s reconciliation journey. 
 
The artwork is crafted from many individual pieces and is layered to tell the Silverchain story, including our increased commitment and efforts towards healing, reconciliation, and social justice. You can see the story of our reconciliation artwork and hear directly from the artist in this short video. 

Artwork video - https://youtu.be/vZGz8tykdUo 

Our vision for reconciliation

Our vision for reconciliation is for a fair and just health care system embedded in social justice for Aboriginal and Torres Strait Islander peoples and communities in our pursuit of health equality and a united Australia. 


Our vision aligns with Silverchain’s Strategy Towards 2030 and is connected to our aspiration to create a better home care system for all Australians. Guided by our world class research, supported with the latest technology, and delivered with the human touch of someone who cares, we are the national leaders of complete care at home and supporting our clients’ health and wellbeing. 


We believe that we can advance reconciliation within Australia if we as an organisation: 

  • empower Aboriginal and Torres Strait Islander self-determination within the health care system and care decision making 
  • strengthen our relationships with Aboriginal and Torres Strait Islander communities 
  • recognise the unique contribution Aboriginal and Torres Strait Islander people make to our society and the importance of First Nations Peoples’ cultures 
  • ensure impact and inclusion by improving the delivery of services to Aboriginal and Torres Strait Islander peoples and equal opportunities within our organisation.

Reconciliation Australia's Four Core Pillars

Like our first RAP, our 2022-2024 Reflect RAP follows Reconciliation Australia’s well-established four core pillars.

RELATIONSHIPS

Through Best Care, Silverchain continues to build relationships that provide inclusive, consistent, equitable and accessible services, by working with our Aboriginal and/or Torres Strait Islander clients, and other relevant organisations. 

RESPECT

Through the respectful sharing of Australia’s Aboriginal and Torres Strait Islander cultures and heritage, Silverchain support the fostering of a shared national identity on its journey towards reconciliation.  

OPPORTUNITIES

Equal participation in a range of life opportunities is crucial for the well-being of all Aboriginal and Torres Strait Islander peoples, which Silverchain can achieve through focus on Suppliers, Partnering and Staff.  

GOVERNANCE & REPORTING

Governance is a foundational pillar providing us with a structure and process, as an enabler to RAP implementation. 

Further information

Our full Reconciliation Action Plan, which contains additional information, is available to download here.