Silverchain meets national hospital level care standards.
In September 2024, Silverchain was assessed against the National Safety and Quality Health Service (NSQHS) Standards. Meeting these standards means Silverchain provides the same level of care you can expect to receive in a hospital.
Assessors attended multiple Silverchain sites across three states (Queensland, South Australia and Western Australia), undertook ride along visits with our teams, and met with our clients.
Silverchain achieved accreditation across all eight standards with no recommendations; an exceptional achievement for our clinical teams. We were assessed against a total of 146 criteria, and we met every single one.
This is a credit to our teams across Australia, and renewed evidence that we provide safe, personal, connected and effective Best Care every day to our clients.
Throughout 2024-25, we have been preparing for the introduction of the new aged care strengthened Quality Standards. The strengthened Quality Standards place a stronger emphasis on caring for each client as an individual. Involving clients and their families in care planning, understanding cultural diversity and trauma informed care, and valuing a client’s dignity of risk are all key objectives to better place older people at the centre of their care.
Our accredited professional development sessions, Silver Learnings, continued during 2024-25. Designed for doctors, practice managers, and specialists, these sessions offer attendees continuing professional development hours, practical real world case studies, and opportunities to engage with Silverchain clinicians, industry leaders and peers.
During this financial year, Silverchain hosted events on palliative care, how to manage chronic respiratory disease and what GPs need to know about the Support at Home reforms.