Prosperity

As a leading provider of in home health and aged care, Silverchain is well positioned to drive positive change in the communities where we work and live, contribute to a more sustainable way of running our services and support enhanced inclusivity in the workplace.

Our approach to sustainability involves using our resources efficiently as possible, while continuing to provide high quality, safe care. We want to be mindful of our impact on the environment as we support the health and ageing needs of our clients and communities. In 2024-25, Silverchain:

• Joined Global Green and Healthy Hospitals coordinated by The Climate and Health Alliance. This is made up of health organisations dedicated to reducing their environmental footprint.
• Used 242 hybrid vehicles, which is 17% of the Silverchain fleet. Over the coming years Silverchain will increase the number of hybrid vehicles.
• Saw an extra 247MWh of power generated through solar panels installed at four Western Australian Silverchain sites, with an extra 279 tonnes of carbon dioxide saved from entering the atmosphere.
• Continued to build on our organic recycling initiatives by reducing 5.47 tonnes of food organics was diverted from landfill.

We continue to champion equity and equality, and make progress on our accessibility and inclusion, with the activities outlined in our Community Impact and Inclusion Strategy. In Western Australia in November 2024, we participated in our fourth PrideFest parade, celebrating diversity and inclusion with our employees, clients and the community. More of our people also undertook voluntary Ally training.

In December 2024, we launched our latest Innovate level Reconciliation Action Plan, reinforcing our commitment to fostering an inclusive and equitable future for Aboriginal and Torres Strait Islander people in the communities where we work across the country. As part of our RAP commitment, we are delivering our organisation wide Cultural Learning Strategy to promote shared understanding and respect, strengthening cultural safety so that everyone, whether working with us or receiving our services, feels genuinely valued. We are also focused on building stronger employment pathways for Aboriginal and Torres Strait Islander peoples, creating meaningful opportunities for First Nations talent to thrive at Silverchain.

Thanks to the extraordinary generosity of our donors to Silverchain Foundation we continued to shape the future of care. Donor support empowers our clinical and care teams, as well as our innovators, to pioneer new approaches that enhance the health and wellbeing of clients and communities across the country.

Silverchain Foundation donors are helped to close a critical gap in mental health services for older people living at home. In 2024-25, Silverchain Foundation donors supported our mental health experts to address the growing need for better care for older Australians living with complex mental health conditions.

Early identification and escalation of a client with mental health concerns can significantly reduce avoidable hospitalisations, protect our clients, and improve their quality of life. We are developing practical, scalable solutions for complex mental health conditions that can be built into everyday home care services. This means fewer people will fall through the cracks, fewer preventable hospital presentations, and more older Australians living with greater dignity, confidence and individualised care and support.

In 2024–25, donor support enabled Silverchain’s Silver Hand program to provide short term financial relief grants to clients in need. The McCusker Charitable Foundation provided generous support to the Silver Hand program, funding more than 100 urgent financial relief grants for vulnerable clients in their time of greatest need.

One recipient, Denis, was a patient in our specialist community palliative care service. Living on a modest pension supplemented by life insurance, Denis has struggled to make ends meet each week. His partner, Kate, resigned from her job to care for Denis at home while also supporting their teenage son during Denis’ end of life journey. During a home visit, Silverchain Social Worker Jacinta built a strong rapport with Kate, who confided the depth of their financial challenges and the toll it was taking on the family. Recognising the urgency of their situation, Jacinta applied for a Silver Hand grant to support the family with the simple gift of groceries. This vital support allowed the family to redirect their grocery budget toward covering Denis’ essential medications, easing both financial pressure and emotional strain.